Conflict or dispute resolution processes can be classified as facilitative, advisory or determinative.

  • Facilitative processes involve a third party, often with no advisory or determinative role, providing assistance in managing the process of dispute resolution. These processes include mediation, conciliation and facilitation.
  • Advisory processes involve a third party who investigates the dispute and provides advice on the facts and possible outcomes. These procedures include investigation, case appraisal, dispute counselling, mini trial and early neutral evaluation.
  • Determinative processes involve a third party investigating the dispute, which may include a formal hearing, and making a determination that is potentially enforceable. These processes include adjudication and arbitration.